When sending a parcel, document, gift, personal shipment, or commercial cargo internationally from Nepal, it is important to understand the shipping terms and conditions before dispatch.
Hulak Express Pvt. Ltd. provides international courier, cargo, parcel delivery, customs assistance, and logistics solutions from Nepal to destinations around the world. To ensure a smooth shipping experience, customers are responsible for providing accurate shipment information, complying with customs regulations, using appropriate packaging, and understanding the applicable charges and service limitations.
This guide explains the important Hulak Express shipping terms and conditions, including shipment documentation, insurance, customs duties, prohibited items, delivery times, returned shipments, claims, and delivery disputes.
These terms are intended as a customer shipping guide. Specific shipment conditions, carrier rules, destination-country regulations, and quoted service terms may apply to individual shipments.
1. Customer Responsibilities
The sender is responsible for providing complete and accurate information when booking a shipment with Hulak Express.
The sender must provide:
- Correct sender name, address, telephone number, and contact information
- Complete recipient name and delivery address
- Valid recipient telephone number where required
- Accurate description of every item inside the package
- Correct quantity and declared value
- Required invoices, packing lists, permits, prescriptions, or other documents
- Proper packaging suitable for international transportation
Incorrect, incomplete, or misleading information may result in customs delays, additional charges, return of the shipment, seizure by authorities, or other delivery problems.
2. Accurate Packing List and Shipment Declaration
All international shipments must be declared accurately.
The description on the invoice or packing list should match the actual contents of the package. Quantities and values must be clearly stated.
Customs authorities may inspect shipments. If the physical contents do not match the submitted documentation, the shipment may be delayed, detained, returned, or seized according to applicable customs regulations.
Hulak Express is not responsible for losses, penalties, or other consequences resulting from inaccurate, incomplete, or misleading shipment declarations.
3. Shipping Charges and Billable Weight
International shipping charges may depend on the destination, service type, shipment weight, dimensions, package contents, customs requirements, and applicable surcharges.
For applicable services, the chargeable weight may be determined using the greater of actual weight or volumetric weight.
Final shipping charges may change if the actual packed weight or dimensions differ from the information provided at the time of quotation.
4. Customs Duties, Taxes and Import Charges
International shipments may be subject to customs duties, VAT, import taxes, clearance fees, inspection charges, or other government-imposed fees.
Unless otherwise agreed in advance, customs duties, import taxes, and destination-country charges are the responsibility of the receiver.
Customs regulations differ from country to country. A shipment that is accepted for transportation from Nepal may still be subject to inspection or restrictions when it arrives in the destination country.
Customers should therefore check destination-country import requirements before sending regulated or restricted goods.
5. Insurance and Shipment Protection
Insurance is an important consideration when sending valuable goods internationally.
Hulak Express does not automatically include insurance in every shipping charge. Insurance arrangements should be made before dispatch where applicable.
For international shipments declared as gifts with a maximum value of USD 100, liability for loss or damage may be limited to USD 100 or the actual value of the contents, whichever is lower, unless additional insurance has been purchased.
For UPU shipments, loss or damage liability may be subject to the applicable service conditions and additional insurance requirements.
Customers sending valuable goods should discuss insurance and shipment protection with Hulak Express before dispatch.
6. Fragile Items and Packaging
The sender is responsible for ensuring that the contents are properly packaged before handing the shipment to the courier.
Fragile items require suitable protective packaging.
Improper packaging may also increase the risk of damage to other packages during transportation.
7. Prohibited and Restricted Items
Customers must not send goods prohibited by Hulak Express, airlines, postal operators, customs authorities, or the laws of the origin or destination country.
- Explosives and ammunition
- Flammable liquids
- Alcohol and tobacco
- Certain supplements
- Batteries and certain electronics
- Currency and bullion
- Gold and precious items
- Loose gemstones
- Live animals
- Human remains
- Certain food products
- Leaking liquids
- Illegal substances
- Hazardous substances
The list may vary depending on the destination and transportation method. Before shipping an unusual, regulated, valuable, or potentially restricted item, customers should contact Hulak Express for confirmation.
8. Medicines and Pharmaceutical Shipments
Medicine and pharmaceutical shipments may require special documentation.
A valid prescription and other supporting documents may be required depending on the shipment and destination country.
Shipments without the necessary documentation may be delayed, returned, detained, or destroyed by the relevant authorities, with associated costs potentially charged to the sender.
9. Delivery Times
Delivery times are estimates and can vary depending on destination, service type, customs processing, airline schedules, local delivery networks, weather, weekends, public holidays, and other circumstances.
| Destination / Region | Estimated Non-UPU Transit |
|---|---|
| UK & Hong Kong | 7–10 working days |
| Europe | 12–14 working days |
| USA & Canada | 12–14 working days |
| Australia & New Zealand | 12–14 working days |
| Other Destinations | 16–18 working days |
10. Customs Delays and Inspections
Customs authorities in the destination country have independent authority to inspect, hold, clear, reject, or seize shipments.
Hulak Express may assist with customs documentation and clearance procedures where applicable, but customs decisions remain outside the courier's control.
Delays caused by:
- Customs inspection
- Missing documentation
- Import restrictions
- Incorrect declarations
- Government regulations
- Customs duties or unpaid charges
may extend the normal delivery time.
11. Address Accuracy and Delivery Failure
The sender must provide a complete and accurate delivery address.
Hulak Express is not responsible for failed delivery caused by an incorrect address, recipient unavailability, recipient refusal, or other circumstances outside the courier's reasonable control.
If a shipment cannot be delivered and is returned to Nepal, the sender may be responsible for return transportation and related charges.
12. Returned Shipments and Reshipping
A shipment may be returned because of:
- Incorrect or incomplete address
- Recipient refusal
- Customs restrictions
- Prohibited contents
- Missing documentation
- Unpaid destination charges
- Import restrictions
- Failed delivery attempts
Return shipping and other applicable costs may be charged to the sender.
13. Tracking and Delivery Disputes
Hulak Express provides tracking for applicable shipping services.
Tracking availability and the timing of tracking-number generation may vary depending on the carrier and service type.
Report generally within 48 hours of delivery status.
Report generally within 72 hours.
Customers should first check with household members, neighbors, secure delivery locations, and the local carrier where appropriate.
14. Claims for Lost or Damaged Shipments
If a shipment is lost or damaged, the customer should contact Hulak Express as soon as possible.
- Shipment or tracking number
- Shipping receipt
- Invoice or packing list
- Proof of value
- Photographs of damaged packaging
- Photographs of damaged contents
- Other documents requested during the investigation
Claim eligibility and compensation depend on the applicable service, declared value, insurance coverage, carrier policy, and circumstances of the incident.
Claims may not be accepted where the loss or damage results from prohibited goods, inaccurate declarations, inadequate packaging, customs action, or circumstances outside the courier's control.
15. Force Majeure and Circumstances Beyond Our Control
Hulak Express cannot be held responsible for delays, losses, or disruptions caused by circumstances beyond reasonable control.
Such events may affect the normal delivery schedule.
16. Additional Charges and Surcharges
Additional charges may apply depending on the shipment and destination.
- Remote-area delivery charges
- Island surcharges
- Address correction charges
- Packaging charges
- Customs clearance charges
- Airport or terminal handling charges
- Additional charges for special shipments
- Return or reshipping costs
Customers will be informed of applicable charges according to the service and shipment requirements.
17. Customer Privacy
Hulak Express respects customer privacy and uses shipment information for purposes related to booking, transportation, customs clearance, delivery, customer support, payment, tracking, and other legitimate business requirements.
Customers should provide accurate contact information so that Hulak Express and its delivery partners can communicate regarding the shipment when necessary.
18. Changes to Shipping Rates and Terms
Shipping rates, carrier requirements, customs rules, destination restrictions, service availability, and other conditions may change.
Hulak Express reserves the right to update applicable rates, charges, service conditions, and shipping policies when necessary.
19. Before You Send Your Parcel: Quick Checklist
Before handing your package to Hulak Express, make sure you have:
Why Choose Hulak Express for International Shipping from Nepal?
Hulak Express provides international courier and cargo solutions for individuals, families, online businesses, and commercial customers shipping from Nepal.
Our services include courier delivery, air cargo, customs assistance, packaging support, tracking, and international logistics solutions.
With service availability across numerous international destinations and established delivery partners, Hulak Express helps customers move documents, parcels, gifts, and commercial shipments from Nepal to destinations worldwide.
Frequently Asked Questions
Ship with Confidence with Hulak Express
Understanding the terms and conditions of international shipping from Nepal helps prevent unnecessary delays, additional charges, customs problems, and delivery issues.
Before sending your next parcel, make sure your shipment is correctly documented, properly packaged, accurately declared, and compliant with the rules of both Nepal and the destination country.
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