Welcome to Hulak Express ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at privacy@hulakexpress.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our international cargo and courier services, visit our website hulakexpress.com, or use any of our related services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
We collect personal information that you voluntarily provide to us when you:
The personal information we collect may include:
| Information Type | Examples | Purpose of Collection |
|---|---|---|
| Contact Information | Name, email address, phone number, physical address | Service delivery, communication, account management |
| Account Information | Username, password, account preferences | Account creation and security |
| Shipping Information | Sender/recipient details, package contents, delivery instructions | Service fulfillment, customs clearance |
| Payment Information | Billing address, payment method details, transaction history | Payment processing, financial records |
| Identification Documents | Government-issued ID, passport, tax identification numbers | Legal compliance, customs requirements |
When you visit our website or use our mobile application, we may automatically collect:
We use the information we collect for various purposes, including:
To process and track shipments, calculate shipping costs, and provide delivery services.
To create and manage your account, authenticate users, and provide customer support.
To send service updates, tracking information, and respond to inquiries.
To detect and prevent fraudulent activities and protect our services.
We process your personal information based on the following legal grounds:
We may share your information in the following situations:
We may share your information with third-party service providers who perform services on our behalf, including:
We may disclose your information if required to do so by law or in response to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality and security | Session or up to 1 year |
| Performance Cookies | Collect anonymous usage data to improve our Services | Up to 2 years |
| Functionality Cookies | Remember your preferences and settings | Up to 1 year |
| Advertising Cookies | Deliver relevant advertisements (with your consent) | Up to 1 year |
You can control cookies through your browser settings. Most browsers allow you to:
Note: Disabling essential cookies may affect website functionality and your ability to use our Services.
We implement appropriate technical and organizational security measures to protect your information, including:
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:
As an international shipping company, your information may be transferred to and processed in countries outside of Nepal, including but not limited to:
We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and data protection agreements.
Depending on your location, you may have the following rights regarding your personal information:
Request copies of your personal information we hold.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information under certain conditions.
Request restriction of processing in certain circumstances.
Request transfer of your data to another organization.
Object to processing of your personal information.
To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within 30 days.
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@hulakexpress.com.
Our website may contain links to third-party websites, including:
This Privacy Policy does not apply to those websites. We recommend reviewing their privacy policies before providing any information.
Email: privacy@hulakexpress.com
Phone: 01-4547495 (Ext. 3)
Email: support@hulakexpress.com
Phone: 01-4547495
Hours: Sun-Fri, 10:00 AM - 7:00 PM
Ratopul Gaushala, Kathmandu
Nepal
Postal Code: 44600
Email: legal@hulakexpress.com
For legal inquiries and data protection requests