Name: Hulak Express
Price range: $$

1. Introduction

Welcome to Hulak Express ("we," "us," or "our"). This Shipping and Delivery Policy outlines the terms and conditions governing our international cargo and courier services.

Important: This policy applies to all shipments booked through Hulak Express. By using our services, you agree to comply with these terms.

We provide reliable, secure, and timely international shipping services to over 150 countries worldwide. Our policy ensures transparency and sets clear expectations for our customers.

2. Service Types & Delivery Times

2.1 Courier Services

Our courier services are designed for time-sensitive shipments with guaranteed delivery times:

Express Courier

Door-to-door service with real-time tracking

3-5 Business Days

Ideal for urgent documents and small packages

Standard Courier

Cost-effective shipping with tracking

5-7 Business Days

Suitable for commercial shipments

Economy Courier

Budget-friendly international shipping

7-10 Business Days

For non-urgent shipments

2.2 Air Cargo Services

For larger shipments and commercial cargo:

Service Type	Weight Range	Delivery Time	Special Features
Priority Air Cargo	10kg - 100kg	4-7 days	Customs clearance included
Standard Air Cargo	10kg - 500kg	7-12 days	Airport-to-airport
Consolidated Cargo	Any weight	10-15 days	Most economical
Charter Services	500kg+	Custom	Dedicated aircraft

3. Shipping Process & Timeline

Our international shipping process follows these standardized steps:

Step 1: Booking & Pickup

Schedule pickup within 24-48 hours of booking confirmation. Our agent will collect your shipment with proper documentation.

Step 2: Origin Processing

Shipments are processed at our facility (1-2 days). Includes sorting, labeling, and preparing customs documentation.

Step 3: Customs Clearance (Origin)

Export customs clearance (1-3 days). We handle all documentation and compliance requirements.

Step 4: International Transit

Air transport to destination country (1-5 days depending on service type and destination).

Step 5: Customs Clearance (Destination)

Import customs clearance (2-5 days). May require additional documentation from recipient.

Step 6: Last-Mile Delivery

Final delivery to recipient address (1-2 days). Requires recipient availability and valid identification.

3.1 Factors Affecting Delivery Times

Delivery times may be affected by:

Customs processing delays
Weather conditions and natural disasters
Political unrest or strikes
Public holidays in origin/destination countries
Incomplete or incorrect documentation
Recipient availability for delivery

4. Shipping Restrictions & Prohibited Items

4.1 Prohibited Items

The following items are strictly prohibited for international shipping:

Dangerous Goods

Explosives, flammable materials, chemicals, gases, and radioactive materials

Illegal Items

Drugs, narcotics, counterfeit goods, stolen property, and weapons

Restricted Items

Live animals, plants, perishable foods, and cultural artifacts

4.2 Restricted Items (Require Special Permission)

These items may be shipped with proper documentation and approvals:

Pharmaceuticals: Require import/export licenses and prescriptions
Electronics: May require certification and compliance documents
Luxury Goods: Jewelry, watches, and high-value items require insurance and special handling
Artwork & Antiques: Require certificates of authenticity and valuation
Food Items: Subject to agricultural and health inspections

5. Packaging Requirements

5.1 General Packaging Guidelines

All shipments must be properly packaged to withstand international transit:

Use new, sturdy corrugated boxes for all shipments
Ensure contents don't exceed box weight limits
Use adequate cushioning material (bubble wrap, foam, packing peanuts)
Seal boxes with strong packing tape (H-tape method recommended)
Include packing list inside the box
Address labels must be clear, waterproof, and securely attached

5.2 Special Packaging Requirements

Item Type	Packaging Requirements	Additional Notes
Fragile Items	Double boxing with 2+ inches cushioning	Mark "FRAGILE" on all sides
Liquids	Sealed in waterproof bags, double contained	Limited to 500ml per container
Electronics	Original packaging or anti-static wrapping	Remove batteries if possible
Documents	Waterproof envelopes or document boxes	Use trackable service

6. Tracking & Notifications

6.1 Tracking Services

All shipments include tracking with the following features:

Real-time tracking updates via website and mobile app
Email/SMS notifications at key milestones
Proof of delivery with recipient signature
24/7 access to tracking information
Estimated delivery date updates

6.2 Delivery Attempts

Our delivery policy includes:

First Attempt: Delivery during business hours (9 AM - 6 PM)
Second Attempt: Next business day if first attempt fails
Third Attempt: Final attempt with advance notice
After Failed Attempts: Shipment held at local facility for 7 days
Storage Fees: Apply after 7 days of holding ($5/day)

6.3 Delivery Exceptions

We may not attempt delivery under these circumstances:

Incorrect or incomplete address
Unsafe delivery location
Recipient refusal to pay duties/taxes
Customs restrictions or holds
Force majeure events

7. International Shipping Considerations

7.1 Customs & Duties

International shipments are subject to:

Customs Declarations: Accurate description of contents and value required
Import Duties: Calculated by destination country based on value and type
Taxes: VAT, GST, or other applicable taxes
Restrictions: Country-specific import regulations apply

Note: Recipient is responsible for all duties, taxes, and customs clearance fees unless prepaid by sender.

7.2 Country-Specific Requirements

Select countries with special requirements:

USA: FDA approval for food/medical items

EU: CE marking for electronics

Australia: AQIS inspection for all imports

UAE: Halal certification for food items

China: CCC certification for electronics

India: BIS certification for certain goods

8. Service Guarantees & Limitations

8.1 On-Time Delivery Guarantee

We offer the following service guarantees:

Service Type	Delivery Guarantee	Compensation for Delay
Express Courier	Guaranteed delivery within 5 business days	50% refund if delayed by 3+ days
Standard Courier	Guaranteed delivery within 7 business days	30% refund if delayed by 5+ days
Priority Air Cargo	Guaranteed delivery within 7 business days	25% refund if delayed by 7+ days

Exclusions: Delivery guarantees do not apply to delays caused by customs, weather, political events, incorrect documentation, or recipient unavailability.

8.2 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control:

Natural disasters (earthquakes, floods, storms)
Acts of war or terrorism
Government actions or restrictions
Labor strikes or civil unrest
Pandemics or health emergencies
Technical failures in transportation systems

Shipping & Delivery Policy