IMPORTANT NOTICE: Shipper & Receiver Responsibilities

Dear Valued Customer,

To ensure a smooth shipping experience, please read and understand the following critical terms and conditions regarding liability, insurance, and prohibited items. By using our services, you agree to these terms.

📜 LIABILITY & INSURANCE

🛡️ Shipper-Aranged Insurance is MANDATORY

Insurance for the full value of your shipment must be arranged by you (the Shipper) before dispatch.

Hulak Express does NOT automatically insure shipments.

💵 Limited Liability for Uninsured Shipments

For all international shipments declared as gifts with a maximum value of $100, our liability for loss or damage is strictly limited to $100 per shipment or the actual value of the contents (whichever is lower), unless additional insurance was purchased by the Shipper.

The maximum compensation for a lost, uninsured parcel is USD $100.

🚫 Specific Damage Exclusions

Hulak Express will not provide refunds or compensation for:

  • 🧴 Leakage & Contamination: Damage from leaking items (oil, honey, ghee, etc.). You are solely responsible for leak-proof packaging.
  • ⚱️ Fragile Items: Damage to glass, ceramics, ornaments, etc. We strongly recommend professional packaging and separate insurance for fragile goods.

🌍 Customs Duties & Taxes

All customs duties, taxes, and fees are the sole responsibility of the Receiver.

Hulak Express will not pay these charges unless prior arrangements are made and prepaid.

⚡ Force Majeure

We are not liable for delays or loss caused by circumstances beyond our control, including airline/weather delays, acts of God, war, civil unrest, or customs delays.

❌ Non-Compliance

Hulak Express shall not be liable for any loss or damage if you fail to comply with these terms.

🚫 PROHIBITED & RESTRICTED ITEMS

⚠️ Customs Seizure Warning

Any shipment detained or destroyed by customs for containing illegal or restricted items will NOT be eligible for a refund. You are solely responsible for your shipment's contents and compliance with destination country laws.

We cannot guarantee delivery of items that violate customs rules. The following items are highly likely to be seized or rejected:

  • 🍯 Food Items: Ghee, honey, achar (pickles), oil, coconut, unlabeled/homemade foods, beans, dairy, and meat products.
  • 🚬 Regulated Goods: Supplements (without prescriptions), tobacco, alcohol, and beverages.
  • 💻 Electronics & Batteries: Laptops, computers, power banks. ABSOLUTELY NO BATTERIES OF ANY KIND.
  • 💥 Explosives & Ammunition: Fireworks, safety devices, ammunition.
  • 🔥 Flammable Liquids: Motor spirit, acetone, alcohol, perfume, paint.
  • 🐾 Live Creatures: All animals, birds, reptiles, fish, or insects.
  • ⚱️ Human Remains: Ashes or remains in any form.
  • 💵 Currency & Bullion: Cash, coins, gold, or silver bars.
  • 💎 Loose Gemstones: Precious or semi-precious stones.
  • 📿 High-Value Items: Gold, jewellery, high-value electronics, branded sunglasses.

💊 Medicinal Shipments – STRICT POLICY

All medicines are classified as toxic/infectious substances.

A valid prescription is mandatory and items must be packaged as per prescription guidelines.

Shipments without proper documentation will be inspected, held, destroyed, or returned at the sender's expense.

Note: This list is not exhaustive. The destination country's customs authority has the final say.