Hello valued customer! Thank you for choosing Hulak Express! 🇳🇵📦
Here is a helpful guide to our services and what you can expect during your shipment's journey.
🇬🇧 UK, Europe, 🇺🇸 USA, 🇨🇦 Canada, 🇦🇺 Australia, 🇳🇿 New Zealand: Serviced via FCL (Full Container Load) and LCL (Less than Container Load).
🇯🇵 Japan, 🇰🇷 Korea, Gulf, and other Asian Countries: Serviced via Nepal Postal Service & Other Shipping Partners.
📮 Nepal Postal Service: Your tracking number is generated immediately upon dispatch.
💲 Economy Service / FCL & LCL: Your tracking number is generated after successful customs clearance at the transit hub (e.g., UK, Germany, Qatar). It is then handed to final-mile partners like DPD, FedEx, UPS, or DPEX.
📌 Important Note: Delays in customs or airline schedules can cause a delay before your tracking number becomes active. Great news!
All international shipments must go through mandatory customs clearance in both the origin and destination countries. This is a standard government procedure for all cross-border mail.
(These are averages and may vary due to airlines, customs, or unforeseen circumstances.)
| Destination | Estimated Timeframe |
|---|---|
| 🇬🇧 UK, 🇭🇰 Hong Kong | 7-10 working days |
| 🇪🇺 Europe, 🇺🇸 USA, 🇨🇦 Canada, 🇦🇺 Australia, 🇳🇿 New Zealand | 12-14 working days |
| 🇯🇵 Japan, 🇰🇷 Korea, Asian Countries, Gulf Countries | 10-12 working days |
| Rest of the World | 16-18 days |
Our standard transit time estimates do not account for the potential variations listed above.
This service is available within city areas, subject to carrier availability. If our primary carrier is unavailable at your location, we will automatically advise you of the nearest available pickup point via your tracking details.
For international shipments, certain delivery exceptions—such as "Failed Delivery," "Invalid Address," or "Pickup Requested"—must be resolved by the recipient abroad.
🧒 Your Action Required: If you see such an alert on your tracking, please contact the local carrier's pickup location directly to resolve the issue and arrange for final delivery. This is the fastest way to correct the problem.
🔗 Our Support: Our team also manually monitors these errors and will attempt to contact you via email or other available means to provide guidance. However, please note that this process can be lengthy, and direct action from you is often required for a timely resolution.
We sincerely thank you for your patience and calm understanding during this necessary phase of the delivery journey.